Being a photographer in Hawaii, I really love travel. It’s a good thing too! Most days I am on the road or on a plane traveling to my next destination, adventuring for those secret spots that are sure to get those “Ohhhs” and “Ahhhs.” It’s in my nature to have a particular type of wonderlust, a soul that keeps searching, a thirst that can’t be quenched; except to the journey of the next unknown breathtakingly dazzling destination. In this post I am sharing my experience with travel insurance. I hope you have more luck than I do and that you never have to use it! If you have any questions please send me a message.
That being said, I always buy travel insurance, especially since I fly to the outer Hawaiian islands to do photoshoots for destination, surprise engagement wedding proposals, or family portrait clients. You might have also purchased travel insurance for your Hawaii Vacation and thought, “It’s all good, I’m covered, I have flight insurance!” *dun Dun DUN!*
On this rare occasion my client called me because his timeline got shifted, no problem, I can make arrangements to my travel to accommodate him. I have insurance so it should be “ok!” I couldn’t have been so wrong.
I clicked the email from the travel insurance company which has all my information and insurance policy number (very important, right?). Then I scoured their page to figure out how I can adjust my flight or figure out a plan of action. I ended up searching and reading the FAQ tab which was mostly blank and then in a type of lawyerly english, “Legalese” that I couldn’t understand. Feeling mostly frustrated and defeated I decided that it was time to throw in the towel. I needed to find their contact information. Luckily, there was a tab with their phone number and a form. I called their number anxiously and listed to the voicemail settings. When it said “Do you wish to change your flight information?” I very eagerly pressed the button and it took me to the airline’s phone number. I talked to the airline itinerary ticketing services customer representative who told me to call the insurance agency again. Now I was even more frustrated, but determined to speak to someone!
to be continued…